Our Commitment to Customer Satisfaction
At Cinch Solution, we stand behind the quality of our products. We want you to be completely satisfied with your purchase of Cinch Audio Recorder Ultimate. This Refund Policy explains how we handle refund requests.
1. 30-Day Money-Back Guarantee
1.1 Eligibility Period
We offer a 30-day money-back guarantee from the date of your purchase. If you are not satisfied with the Software for any reason, you may request a full refund within this period.
Refund Period:
- Starts: Date of purchase (payment confirmation)
- Ends: 30 calendar days after purchase date
- No questions asked within this period
1.2 What’s Covered
Full refund requests are accepted for:
- Technical issues that prevent Software use
- Software doesn’t meet your expectations
- Feature incompatibility with your workflow
- Any other reason (no explanation required)
2. How to Request a Refund
2.1 Contact Us
To request a refund, please email us at:
Email: support(at)cinchsolution.com
Subject Line: Refund Request – [Your Order ID]
2.2 Required Information
Please include the following in your refund request:
✅ Your full name
✅ Email address used for purchase
✅ Order ID or Transaction ID
✅ Date of purchase
✅ License Key (if available)
✅ Brief reason for refund (optional but helpful)
Example Email:
2.3 Response Time
- Initial Response: Within 24-48 hours (business days)
- Refund Processing: 3-5 business days after approval
- Payment Refund: 5-10 business days (depends on payment processor)
3. Refund Process
3.1 Step-by-Step
Step 1: Submit Request
- Email us with required information
- We may ask clarifying questions
Step 2: Review
- Our team reviews your request
- Most requests are approved within 24-48 hours
Step 3: Approval
- You receive confirmation email
- Refund is initiated
Step 4: Processing
- Payment processor handles the refund
- Funds returned to original payment method
Step 5: License Deactivation
- Your license key is deactivated
- You must uninstall the Software
3.2 Refund Methods
Refunds are issued to the original payment method only:
| Payment Method | Refund Time | Notes |
|---|---|---|
| PayPal | 3-5 business days | Fastest method |
| Credit Card | 5-10 business days | Depends on bank |
| Debit Card | 5-10 business days | Depends on bank |
Note: We cannot issue refunds to different payment methods or accounts.
4. Refund Conditions
4.1 Eligible Refunds
✅ Within 30 days of purchase
✅ Original purchaser only
✅ Valid proof of purchase
✅ No violation of Terms or EULA
✅ License not resold or transferred
4.2 Ineligible Refunds
❌ After 30 days from purchase date
❌ Violations of Terms of Service or EULA
❌ License purchased from unauthorized resellers
❌ Chargebacks already initiated
❌ Fraudulent purchases
❌ Abuse of refund policy
❌ Software obtained through piracy or cracking
4.3 Special Circumstances
We may consider refund requests beyond 30 days in exceptional cases:
- Severe technical issues confirmed by our support team
- Billing errors or duplicate charges
- Subscription auto-renewals (if applicable)
These cases are reviewed individually at our discretion.
5. After Refund
5.1 Your Obligations
Upon receiving a refund, you must:
✅ Uninstall the Software from all devices
✅ Delete all copies of the Software
✅ Stop using the Software immediately
✅ Destroy any backup copies
5.2 License Deactivation
- Your license key will be permanently deactivated
- The Software will no longer function
- You cannot reactivate the same license
- Your purchase data will be archived
5.3 Data Retention
- Your recordings remain on your device (we never access them)
- You may keep any content you created
- Your license data is retained for legal compliance
6. Multiple Purchase Refunds
6.1 Bulk Licenses
If you purchased multiple licenses:
- You may request partial refunds for unused licenses
- Each license must be within the 30-day period
- Unused licenses will be deactivated
6.2 Upgrade Refunds
If you upgraded from a previous version:
- Refund applies to the upgrade price only
- Original license remains valid (if separate purchase)
7. Chargebacks
7.1 Please Contact Us First
Before initiating a chargeback with your bank or payment processor, please contact us. We’re committed to resolving any issues and will work with you to find a fair solution.
7.2 Chargeback Consequences
If you initiate a chargeback without contacting us:
⚠️ Your license will be immediately deactivated
⚠️ Your account may be suspended
⚠️ Future purchases may be blocked
⚠️ Additional fees may apply
⚠️ Legal action may be taken for fraudulent chargebacks
7.3 Dispute Resolution
We prefer to resolve disputes directly:
- Contact support(at)cinchsolution.com
- Explain your concern
- We’ll work toward a fair resolution
- Chargeback as last resort only
8. Refund Exceptions
8.1 Non-Refundable Items
The following are NOT eligible for refunds:
❌ Free trial usage (trial is free, nothing to refund)
❌ Promotional or discounted licenses (may have special terms)
❌ Bundled products (refund policy of bundle applies)
❌ Third-party services (ACRCloud, MusicBrainz subscriptions)
❌ Custom development or consulting services
8.2 Partial Refunds
We may offer partial refunds for:
- Software used extensively before refund request
- Partial license periods (if applicable)
- Technical issues affecting limited features only
Partial refunds are evaluated case-by-case.
9. Trial Version
9.1 Try Before You Buy
We strongly encourage using the free trial version (9 recordings) before purchasing:
✅ Test all features
✅ Verify compatibility
✅ Evaluate performance
✅ Check if it meets your needs
9.2 No Refunds for “Didn’t Try”
If you purchase without trying the free trial, refund eligibility remains the same (30 days), but we encourage informed purchasing decisions.
10. Technical Issues
10.1 Support First
If you’re experiencing technical issues:
Don’t request a refund immediately!
Instead:
- Contact us
- Describe the issue in detail
- Allow our team to assist
- Most issues can be resolved
10.2 Unresolvable Issues
If technical issues cannot be resolved:
- Full refund guaranteed
- No questions asked
- Even outside 30-day period (case-by-case)
11. Fraudulent Refund Requests
11.1 Policy Abuse
We reserve the right to deny refund requests if:
⚠️ Patterns of abuse are detected (multiple refunds)
⚠️ Fraudulent information is provided
⚠️ Software is used extensively before refund
⚠️ License is resold or transferred
⚠️ Chargebacks initiated fraudulently
11.2 Account Suspension
Abuse of refund policy may result in:
- Permanent account suspension
- Ban from future purchases
- Legal action for fraud
12. Currency and Fees
12.1 Refund Amount
- Full purchase price will be refunded
- Refunded in the original currency paid
12.2 Transaction Fees
- Payment processor fees are non-refundable (typically 2-4%)
- These fees are charged by PayPal, Stripe, etc., not by us
- We absorb these costs to provide hassle-free refunds
12.3 Currency Conversion
- If currency rates changed since purchase, refund is at original amount
- Currency conversion fees by your bank are not refundable
13. Business/Enterprise Purchases
13.1 Volume License Refunds
For business or enterprise purchases (10+ licenses):
- Custom refund terms may apply
- Contact us
- Negotiated on case-by-case basis
13.2 Invoice Payments
For purchases via invoice:
- 30-day policy still applies
- Refund via bank transfer
- Processing may take longer
14. Automatic Renewals
14.1 Subscription Products
Note: Cinch Audio Recorder Ultimate is currently a one-time purchase with no subscription.
If subscription options are introduced in the future:
- 30-day refund policy applies to initial purchase
- Renewal refunds handled separately
- Cancel before renewal to avoid charges
15. Gift Purchases
15.1 Refund Eligibility
If you purchased as a gift:
- Purchaser must request refund (not recipient)
- 30-day period starts from purchase date
- Provide gift order details
15.2 Gift Recipient
If you received as a gift and want a refund:
- Contact the purchaser
- Purchaser must request refund on your behalf
16. Legal Rights
16.1 Consumer Protection
This Refund Policy does not affect your statutory rights under applicable consumer protection laws.
EU Customers:
- 14-day withdrawal right applies (in addition to our 30-day policy)
Other Jurisdictions:
- Local consumer laws may provide additional rights
16.2 Conflict Resolution
If this policy conflicts with local laws, the more favorable terms for you shall apply.
17. Policy Changes
17.1 Updates
We may update this Refund Policy from time to time. Changes are effective immediately upon posting.
17.2 Notification
Material changes will be announced via:
- Email to registered users
- Notice on our website
- In-app notification
17.3 Existing Purchases
Policy changes do NOT affect existing purchases. The policy at the time of your purchase applies to your refund eligibility.
18. Contact Information
18.1 Refund Inquiries
Email: Tech Support – Cinch Solution
Subject: Refund Request
Response Time: 24-48 hours (business days)
18.2 Other Contacts
Website: Tech Support – Cinch Solution
18.3 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday – Sunday: Closed (emails monitored)
Holidays: Reduced support
19. Frequently Asked Questions
Q1: How long does a refund take?
A: Typically 5-10 business days total:
- Approval: 1-2 days
- Processing: 3-5 days
- Bank processing: 5-10 days
Q2: Can I get a refund after 30 days?
A: Generally no, unless:
- Unresolved technical issues
- Billing errors
- Exceptional circumstances (reviewed case-by-case)
Q3: Do I need to provide a reason?
A: No, refunds within 30 days are “no questions asked.” However, feedback helps us improve!
Q4: Will my recordings be deleted?
A: No! Your recordings stay on your device. We never access or delete your files.
Q5: Can I repurchase later?
A: Yes! Refunds don’t prevent future purchases. You’re always welcome back.
Q6: What if I bought from a reseller?
A: Contact the reseller for refunds. We only process refunds for direct purchases from cinchsolution.com.
Q7: Can I switch to a different product instead?
A: We currently offer one product. If we expand our lineup, contact us to discuss options.
20. Our Promise
We Value Your Trust
At Cinch Solution, we believe in:
✅ Fair treatment – Every customer deserves respect
✅ Transparency – Clear policies, no hidden terms
✅ Quality software – Products that work as promised
✅ Responsive support – We’re here to help
✅ Customer satisfaction – Your success is our success
Try Risk-Free
With our 30-day money-back guarantee, you can try Cinch Audio Recorder Ultimate risk-free. We’re confident you’ll love it!
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