Quick links:

Check out the FAQ section if you have any questions concerning the payment.



Install Cinch Audio Recorder on Linux 

Installed VirtualBox onto the Linux system which allows you to run Windows programs.


Registration Issues


Recording issues



Fail to import recorded music to audacity

Please refer to this page:

Installing FFmpeg for Windows – Audacity Manual (


Issue: Recorded songs are distorted, fast-speed

This issue happens on some Windows 10 computers. To solve it, please follow the below steps:

Get the latest version: Download and install the latest version of Cinch Audio Recorder, which is version 4.0.3. This update includes several improvements and bug fixes that could resolve the sound issue you’re facing.

Please follow this link to download the latest version:


Other steps you might try:

Step 1: Download and install the virtual audio cable. If the download link doesn’t work, please go to the official site of VB-CABLE to get the latest download file.

Unzip the file you just downloaded. Right-click “VBCABLE_Setup_x64.exe” and run as administrator (If you have 32-bit Windows, run the regular (VBCABLE_Setup.exe), I believe).


Step 2: Open the Cinch audio recorder, Spotify desktop app, or other music players like Amazon and Chrome (if you are playing music online). Ensure that the Cinch is recording and your music player is playing music.


Step 3: Go to Windows audio settings.

Set Spotify (or other music players) to the desired endpoint using the Input and Output select list. Press the Windows key and type Sound mixer options. It would be best to land on the App volume and device preferences setting page.

Select the “CABLE OUTPUT” option from the “input” and the “CABLE INPUT” option from the “output” for the Cinch audio recorder.

Make sure your audio settings for Spotify (or music player) and Cinch audio look at the below screenshot.

If you can’t find the Windows 10 setting, try the Windows 10 Settings 🡂 System 🡂 Sound section, and scroll down to the Advanced sound options 🡂 App volume and device preferences setting.


Step 4: Restart Spotify (or music player) and Cinch audio recorder, and try recording music again.

Note: You won’t hear any sound from Spotify playing, but Cinch will. You could see the waving graph on the Cinch while it’s recording.

If you want to listen to Spotify music while recording, please go to Windows settings, type “Hardware, and Sounds,” click search, then hit “Sound.”

Once in Sound, go to “Recording,” look for CABLE Output, and hit “Properties.” Make sure your usual mic is your Default Device.

When you’re there, click the “Listen” tab, then tick the “Listen to this device” box. After that, set the “Playback through this device” option to whatever headphones or speakers you use. Make sure to “Apply” and “OK“!


Audio levels/Sound volume of the recorded MP3s are way low

To ensure optimal audio quality and volume, please adjust the following settings:

  1. Set Spotify’s volume level to maximum.
  2. Designate your system’s default sound card as the primary device for audio playback. Avoid using auxiliary sound outputs such as those from HDMI monitors or USB headphones.


How to change the filename in bulk?

The default output format of a filename is artist-title.mp3. We don’t have the option to alter it. But here is the way to change the format with a third-party program for free.

  1. download the freeware “bulk rename utility” from
  2. Install and run the prog. On the top can select multiple mp3.
  3. In the RegEx(1) Box, fill

Match :(.*)\s?-\s?(.*)
Replace :\2 – \1
4. for perfection
, Remove(5) Box
Check Trim box
5. click the bottom to rename


Didn’t receive a registration code

The registration code should be sent within a few minutes. If you didn’t receive it over 10 minutes, please check your email account’s Spam or Junk folder to ensure the message was not filtered. If you can still find it, please contact us with your order number and email address on the order page.


Failed on product registration

1. Double-check the typing of the email address and keycode you have received

2. Turn off your VPN (Virtual private network) if you have installed it.


I have registered the product, but now it is Expired.

I am a registered user, but it shows a pop-up Window that says, “Registration authentication is expired. Please re-verify your registration with an Internet connection.”, “Access server exception error #2032” or “Unregistered users only have the opportunity to record up to 5 songs.” 

Our software programs adapted an online keycode checking system. It happens when you are offline or connected to the Internet but with a VPN.  The solution for this would be to connect to the Internet or switch off your VPN (Virtual private network).
Please get in touch with support to solve your problem if the above doesn’t work.


Recorded a playlist into a single file (without splitting the music file)

I play an album on Spotify, but the software creates a single file. What should I do?
We have tried to improve the accuracy rate of splitting song files. It happens when there is no gap in time between every two songs. In case this happens, you may want to add a setting change that is the following to Spotify.

Under the advanced settings on the Windows desktop app (not the web player though it may also have that setting), there is a “crossfade” files/songs set. If this setting is “on,” please turn it off, which fixes the issue and splits the pieces into separate “song” files.

You could also set the music playing mode as Random play (Shuffle). This adds a little gap time between every two songs, and then our recorder can split it correctly.


I can’t see the ID3 tags of the recorded song.

 I see recorded music with a filename like Track 1, Track2 … Where is the ID3 tag?
You are confusing the “ID3 tags” and “filename.” You saw the mp3 files in the folder with the filename like tracks 1 and 2 … right? But It doesn’t mean NO ID3 tag is included in the song.

Here is how to check the ID3 info of a song on a Windows computer:

  1. Right-click the MP3 file in the folder and click Properties.
  2. Switch to the “Details” tab

You will see all the MP3 info, such as Title, Artist, Album, and Compose.

If you transfer recorded music to your MP3 player or phone, your mp3 player will read that info instead of showing a filename like track 1.


Can’t record any Sound

  1. Switch to your default media player if you use an external speaker like a USB speaker or speaker built-in on the big screen.
  2. Changed the “Path” to the Windows “Music” folder from the default “MUSIC” folder.

How to Change Your Audio Playback and Recording Devices on Windows

2. Turn off  “Exclusive Mode” on your computer. Here is how

1. Open Control Panel > Hardware and Sound > Sound and click on the Playback tab

2. Select the current audio devices and then click Properties

Note: Your computer might show differently as the above screenshot

3. In the Properties window, go to the Advanced tab and uncheck the option to “Allow applications to take exclusive control of this device.

4. Click OK to apply the settings

Now, re-launch an audio recorder to check if the issue has been solved.

If the above can’t solve the issue, please try the following:

Changed the configuration of the speakers in Windows from 5.1 channels to stereo, and the bitrate to DVD Quality from Studio Quality


Changed configuration of the speakers in Windows?

That is another reason the record won’t work. Suppose you changed the configuration of the speakers in Windows, like from 5.1 channels to stereo or the bitrate to DVD Quality from Studio Quality. In that case, it doesn’t work if the speaker Cinch uses to record is set for more than two channels (stereo) or a bitrate higher than DVD Quality.


How to Fix Low Audio Levels in Cinch Recorder Recordings

Here are the steps to ensure proper audio levels in your Cinch Recorder recordings:

  1. Use Your Default Playback Device:

    • Open Sound settings in Windows.
    • Go to the Playback tab.
    • Set your default playback device as the primary sound card (usually your computer’s built-in speakers or standard audio jack).
    • Avoid using external audio devices like HDMI monitors or USB headphones for recording.


It won’t save any recorded songs (no .mp3 files)

If you are using anything higher, the stereo on the speaker configuration on my PC soundcard during recording music  (ex. 7.1, 5.1, even quadrophonic) doesn’t work. You can playback on 7.1 or 5.1, but you must change back to stereo if you record music.


I can see the software is recording, but I can’t see recorded files.

Changing the output folder might happen because the folder you created doesn’t allow the recorder to save any data. This means the software can’t write data to your hard drive. To solve this problem, you should change the output folder where not on the C drive.


About “Buffer too small.”

That is because other applications running on your computer take too many complex disk resources. It causes the recorded data can’t write to your hard drive.

How to solve it?
Try to shut down other apps when recording and leave more threads/resources to the recorder. If it still doesn’t work, please restart your computer and only launch the writer and music player applications.
Beta version


The software “Not responding.”

When you have recorded a certain amount of songs, You should transfer all songs to your other music folder to avoid such a “Not respond” issue. Because every time you launch the software, it loads all the recorded songs’ info, which takes many resources from your computer. That’s the main reason cause the issue.

How to move music files?

If you didn’t change the output folder, all recorded songs are here.
C:\Cinch Solutions\Cinch Audio Recorder
The folder “Music” saves all recorded music in MP3 format
The folder “WAV” saves all recorded music in WAV format

You could move those music files to your player without launching the app.


Output bitrate/quality

The current bitrate is 320kbp/s for MP3 files. You can also save it as a lossless WAV file.


In the new version, we set the MP3 bitrate to 320kbp/s. You can view it on “Settings.” An option allows you to save recorded music as lossless WAV (5mins songs may take 50MB of hard disk space).

  1. Up to 320 kbp/s for MP3
  2. Add lossless WAV
  3. Song name is {title}+{artist}
  4. Get album cover

Important: The recorded file will have the same bitrate as the original music. Increasing the MP3 bitrate won’t get higher quality than the original one. No one can do that! For example, if you have set the MP3 bitrate as 320Kbp/s, but the song you want to record is only 106Kbp/s, the output file will be 106Kbp/s, NOT 320Kbp/s.

Even if you can force the recorded files to 128 or 320Kpbs, you will only get the bigger file size of recorded music, but the quality is still the same. Because you just added some empty dates to the recorded file.

So, recorded music depends on your original music, not our software. If you have 320kbps of music to record, you will get 320kpbs of MP3 files.
You can also save it as a lossless WAV file if you require a higher bitrate.


Incorrect music length

A 4-minute song may be often recognized as 20 minutes long on Windows or iTunes. It can be fixed by software called ‘MP3 Diags‘ to correct the VBR parameters.


Will a better PC or sound card improve recording quality?

No. The quality of the original music file matters.