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Registration issues

Didn’t receive registration code

Failed on product registration

I have registered the product but now it is Expired


Recording issues

Recorded a playlist into a single file (without splitting music file)

Can’t see ID3 tags of the recorded song

Can’t record any Sound

Buffer size too small

Output bitrate/quality


Didn’t receive registration code

The registration code should send within few minute. If you didn’t receive it over 10 minutes, please check your email account’s Spam or Junk folder to ensure the message was not filtered. If you still unable to find it, please contact us with order no. and email address that filled in the order page.


Failed on product registration

1. Double check the typing of email address and keycode you have received

2. Turn off your VPN (Virtual private network) if you have installed. 


I have registered the product but now it is Expired

I am a registered user but it shows a pop-up Window said, “Registration authentication is expired, please re-verify your registration with an Internet connection.”, “Access server exceptionError #2032” or “Unregistered users only have the opportunity to record upto 5 songs” 


When adapted online keycode checking system. It happens when you are offline or you connected to the Internet but with VPN.  The solution for this would be: Connect to the internet or switch off your VPN (Virtual private network).
If the above doesn’t work, please contact support to solve your problem.

Recorded a playlist into a single file (without splitting music file)

I play an album on Spotify the software creates a single file, what should I do?


It happens when no gap time between each two songs. We have tried to improve accurate rate on splitting song files. in case this happens, you can set the music play as “Random play ” mode so that to produce a slight gap time between each two songs and then our recorder can split it correctly.

Can’t see ID3 tags of the recorded song

 I see recorded music with the filename like Track 1, Track2 … Where is the ID3 tag?

you are confusing the concept of “ID3 tags” and “filename“. What you saw in the folder is the mp3 files with the filename like track 1, track 2 … right? But It doesn’t mean NO ID3 tag included in the song.

Here is how to check ID3 info of a song on the Windows computer:

  1. Right click the MP3 file in the folder and click Properties.
  2. Switch to “Details” tab 

You will see all MP3 info, such as Title, Artist, album and Compose.

If you transfer recorded music to your MP3 player or phone. Your mp3 player will read that info, instead of showing a filename like track 1.


Can’t record any Sound

  1. Switch to your default media player if you use an external speaker like USB speaker or speaker built-in the big screen.

How to Change Your Audio Playback and Recording Devices on Windows

       2.Turn off  “Exclusive Mode” on your computer. Here is how

1. Open Control Panel > Hardware and Sound > Sound and click on the Playback tab

2. Select the current audio devices and then click Properties

Note: Your computer might show differ as above screenshot

3. In the Properties window, go to the Advanced tab and uncheck the option to “Allow applications to take exclusive control of this device

4. Click OK to Apply the settings

Now, re-launch audio recorder to check if the issue has solved.

About “Buffer too small”

That because other applications running on your computer take too much resource of the hard disk. It causes the recorded data can’t write to your hard disk.
How to solve it?
Try to shut down other apps when you are recording, leave more threads/resources to the recorder.

Output bitrate/quality

The current bitrate is 128kbp/s. The new version 3.0.1 (still under testing) will come soon. You could download the beta version at:


In the new version, we set the MP3 bitrate to 320kbp/s. You can view it on “Settings“. There is an option that allows you to save recorded music as lossless WAV (5mins songs may take 50MB hard disk space).

  1. Up to 320 kbp/s for MP3
  2. Add lossless WAV
  3. Song name is {title}+{artist}
  4. Get album cover

Important: The recorded file will have the same bitrate as the original music. Increasing of MP3 bitrate won’t get higher quality than the original one. No one can do that! For example, if you have set MP3 bitrate as 320Kbp/s, but the song you want to record is only 106Kbp/s, the output file will be 106Kbp/s NOT 320Kbp/s.

Even you can force the recorded files to 128 or 320Kpbs, you will only get the bigger file size of recorded music but the quality is still the same. Because you just added some empty date to the recorded file.

So, recorded music really depends on your original music, not by our software. If you have 320kbps music to record, you will get 320kpbs MP3 files.
You can also save it lossless WAV file if you required higher bitrate.